Returns & Refunds Policy
30-Day Return Requests
You may request a return within 30 days after delivery by emailing service@lorpeta.com. Include your order number, the item concerned, and the reason for your request.
Change-of-Mind Returns
For voluntary change-of-mind returns, garments must be unused, unwashed, undamaged, and in their original condition, with original tags and packaging where supplied.
You may carefully check the fit on a clean, dry pet without removing tags or allowing extended wear. Returned items should be free from pet hair, odors, stains, and signs of use.
Clothing worn outdoors, washed, altered, or damaged through chewing or scratching may not qualify for our voluntary return offer. These conditions do not restrict mandatory rights concerning defective or misdescribed goods.
Return Instructions
Contact us before sending an item back. We will review your request and provide the applicable return address and packing instructions.
Our published business address is not an authorized return address unless we specifically confirm it for your return.
Pack the garment securely and keep your shipping receipt and tracking details.
Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns, including an unsuitable size selected where the product information was accurate.
If an item is defective, damaged on arrival, or incorrect, we will arrange an appropriate resolution and cover necessary return shipping where a return is required.
Original delivery charges are not refunded for voluntary change-of-mind returns unless required by applicable law.
Damaged, Defective, or Incorrect Items
Contact us promptly with your order number and clear photos of the garment, size label, affected area, and packaging where possible.
Keep the item and packaging while we assess the issue. Contact us before washing, repairing, or altering the garment.
Size Exchanges
Contact us if you would prefer another size. Availability and exchange arrangements must be confirmed before returning the original item. Please provide your pet’s measurements to help us review the sizing information.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method.
The time for funds to appear depends on your bank or payment provider. Contact us with your order number if you need help tracing an expected refund.
Consumer Rights
Nothing in this policy limits mandatory consumer rights or remedies available under applicable law.
Contact
Sichuan Weigener Trading Co., Ltd.
Room 1908, 19th Floor, Unit 2, Building 1, No. 10 Jianshe Road, Chenghua District, Chengdu, Sichuan, China
Email: service@lorpeta.com